We aim to respond to support requests as quickly as possible during business hours.
General Questions
We can help with domain connection, mailbox setup, configuration, and using the service.
Technical Support
We can help with DNS, mail delivery, Webmail, IMAP/SMTP, and other technical issues.
1. How to Contact Support
Include your business email, domain, a description of the issue, and screenshots where possible. This helps us diagnose the problem faster.
2. What We Can Help With
- domain and mailbox setup;
- MX, SPF, DKIM, and DMARC configuration;
- Webmail, IMAP, and SMTP;
- mail migration from another server;
- plans and additional services;
- diagnosing sending and receiving issues.
3. Documents
Before using the service, review the Privacy Policy and Terms of Service.
4. Contact
The support contact channel is provided according to your selected SendMaster plan and support arrangement.